S:0083 Quote: Simplify

(Quotes are capsules of information, reinforcement or enlightenment.)   “You see the ball, you hit the ball. They hit the ball, you catch the ball. You catch the ball, you throw the ball. That’s it.” Kirby Puckett Zen of Baseball   Coaching Point: When you live in the Present and just respond to what happens,…Continue Reading →

S:0082 Distinction: Expertise vs. Experience

(Distinctions are subtleties of language that, when gotten, cause a shift in a belief, behavior, value or attitude.)   Experience is what you have as a result of spending time doing an activity. Experience comes from observation, hours logged, or practice doing something. Expertise is the skills or knowledge that you apply as a result…Continue Reading →

S:0081 Top 10 List: Ways to Get a Disgruntled or Past Customer Back in the Fold

1. Offer them a complete refund, free upgrade, a replacement, etc. 2. Ask them to join your Quality Assurance Team. 3. Prove to them that their input about their problem has changed how you do business, measurably. 4. Give them your direct line to handle future problems/complaints. 5. Admit the problem is a PROBLEM, versus…Continue Reading →

S:0080 Attainment: Mastery

(Attainments are levels of growth along a path of development.) Level 5 – Mastery You are facile and are setting new standards in your niche or you’re inventing new applications or aspects of your craft. When you are a Master, no one else can see the imperfections. Level 4 – Expertise Facile. Level 3 –…Continue Reading →

S:0079 Quote: Conscious Living (#2)

(Quotes are capsules of information, reinforcement or enlightenment.)   “You can just as easily laugh and play while you grow as become serious and overwhelmed.” Gary Zukav from Seat of the Soul   Coaching Point: It is not easy to learn to live consciously. It is easy to live consciously.   Copyright 1997 Steve Straus.…Continue Reading →