S:0350 Attainment: Empathy (with confrontational people)

(Attainments are levels of growth along a path of development.)

 

Level 5 – Empathy
It is about feelings, caring, bonding, insight and shared outcomes.

Level 4 – Collaborate
Our intent changes; actions are towards solutions.

Level 3 – Listen
Skills are now involved; this is where we hear them and start to understand their position, although we can still be judgmental about their behavior.

Level 2 – Handle
Thinking is involved; we still may be dismissing them and their input.

Level 1 – Confront
A reactionary approach; we do what they do.

 

Copyright 2002 Steve Straus. All rights reserved.