(Principles are basic truths that, when applied, cause success to come to you easier and quicker.)
In most organizations, the vast majority of problems are caused by faulty systems or processes, not by faulty people. To create a successful, smooth-running organization you must separate the people from the processes.
Processes are comprised of a series of actions designed to create a result. All work is a process, although many managers don t think of it that way.
Don’t add people in order to fix the problem. Instead, fix the process.
Copyright 2003 Steve Straus. All rights reserved.