(Principles are basic truths that, when applied, cause success to come to you easier and quicker.)
Have you ever had bad service in a restaurant? Perhaps a time when you were mid-meal the waiter passed by, barely broke stride, didn’t make eye contact, and asked if everything was okay? Not real service, more like a drive-by shooting!
In contrast, a food service expert teaches his new waiters, “When you are at the table, BE at the table.”
Be present. Be still. Establish eye contact. Hear what the client isn’t saying as well as what they are. Use all your senses to pick up on stuff.
When you show up this way, he teaches, the client will have a better experience (the total dining experience is more important than simply the food), you can feel that you are doing something meaningful (connecting with humans is important), oh, and the tips will be much bigger!
This Principle, of course, goes far beyond food service. Being present for your family, your clients, your friends, and your spirit will enhance your life.
Coaching Point: How is it when you are At The Table?
Copyright 2010 Steve Straus. All rights reserved.