S:1353 Quote: Saying and Hearing

(Quotes are capsules of information, reinforcement or enlightenment.)


“Words of affirmation focus on what we are saying,
whereas quality conversation focuses on what we are hearing.”


Gary D. Chapman – from his book The Five Love Languages


Coaching Point: Some people know they are loved when they are affirmed, recognized, or acknowledged verbally. What is said to them is important and necessary.

Others know they are loved when they are listened to in an engaged, open way. They benefit from having the space to say what they need to say – and have it listened to! Important for them is the quality of the conversation.

When delivering words of affirmation, choose your words well. They matter to those folks.

When loving through quality conversations be quiet but engaged. Hear what they are saying, let them know it, and they will feel loved.

In your significant relationships do you know when to speak and when to listen?



Copyright 2021 Steve Straus. All rights reserved.