(Quotes are capsules of information, reinforcement, or enlightenment.)
“Good service comes from satisfying your guests.
Hospitality comes from delighting your guests by totally exceeding their expectations in a uniquely personal way.”
Bill Marvin – The Restaurant Doctor
Coaching Point: So maybe you don’t run a restaurant and wonder how this Quote can apply to you. It applies in pretty much every relationship you have.
In business (with your customers/clients), in your charitable organizations (with other donors, the staff, and clients of the charity), in family and friends relationships (everyone which is meaningful to you), in … you get it – delighting works everywhere!
Satisfying is MMR – Meets Minimum Requirements. Fine, but doesn’t really strengthen a relationship.
Delighting is breaking through someone’s autopilot dream state, where most are most of the time. And it’s a positive breakthrough.
Satisfying continues relationships.
But Delighting creates advocates.
Don’t you like to be treated in a way which delights you?
Copyright 2023 Steve Straus. All rights reserved.
S:1434 Quote: Delighting Or Satisfying
Published on: April 26, 2023