(Principles are basic truths that, when applied, cause success to come to you easier and quicker.)


This one is on me. I called to make a reservation for two for lunch at a popular place.

“Hello. Thank you for calling X. How may I help you?”

“I’d like to make a reservation for noon on Sunday for two hungry people.”

Pause…”Let me get my manager.” That seemed a bit strange. Well, maybe she was new.

“Hello, manager here. You want reservations for Sunday?”

“Yes, for two people.”

“Oh, she thought you said two hundred people!”

We laughed and hung up. No big deal.

We are always responsible for making sure that what is received is what was sent.


Coaching Point: It never ends, does it?


Copyright 2025 Steve Straus. All rights reserved.