S:0128 Top 10 List: Top 10 Ways to Be Unconditionally Constructive
1. Point out the person’s strengths, not their weaknesses. 2. Point out what was good that was behind a person’s actions, even if the result didn’t work out. 3. Empathize, then endorse and reinforce, repeatedly. 4. Make the person feel normal for whatever they are experiencing. 5. Acknowledge the person, accurately and without puffery. 6. […]
S:0124 Top 10 List: The Top 10 Reserves (Financial)
1. Toleration Reserve Allows you to eliminate any tolerations which cost money. 2. Opportunity Reserve Allows you to take advantage of opportunities on short notice. 3. Technology Reserve Allows you to constantly upgrade. 4. Sabbatical/Retreat Reserve Allows you to restore yourself. 5. Overrespond Reserve Allows you to more than simply meet expectations. 6. Disaster Reserve […]
S:0117 Top 10 List: Top 10 Things To Know About Yourself
1. What motivates you. 2. What you react negatively to. 3. What you react positively to. 4. What your gifts and talents are. 5. What addictions or compulsions affect you. 6. How much character you have. 7. What interests you greatly. 8. The kind of people who you most enjoy. 9. How aware you are. […]
S:0110 Top 10 List: The Top 10 Home Rules
1. Always be honest. 2. Count your blessings. 3. Bear each other’s burdens. 4. Forgive and forget. 5. Be kind and tender hearted. 6. Comfort one another. 7. Keep your promises. 8. Be proud of each other. 9. Look after each other. 10. Treat each other like you treat your friends. and an extra […]
S:0107 Top 10 List: Jack Welch’s Six Rules
From Jack Welch, CEO of General Electric. 1. Face reality as it is, not as it was or as you wish it to be. 2. Be candid with everyone. 3. Don’t manage, lead. 4. Change before you have to. 5. If you don’t have a competitive advantage, don’t compete. 6. Control your own destiny, or […]
S:0098 Top 10 List: The Top 10 Ways To Reach A Goal Faster (#2 of 2)
(Continued from last week) 6. Find a way to be rewarded as you go; a runner sips water continually; she doesn’t gulp it down at the end. 7. Start feeling and acting as if the goal has already been reached and then just do what it takes to ‘finish’ it. 8. Eliminate the consequences of […]
S:0097 Top 10 List: The Top 10 Ways To Reach A Goal Faster (#1 of 2)
1. Install a consequence that really, really hurts! 2. Hire a short term coach who will help you make it happen. 3. Break the goal down into important pieces and enjoy the momentum as you accomplish each one. 4. Link the goal to one of your values so that it becomes an expression of your […]
S:0086 Top 10 List: Most Radical Changes You Can Make In Your Life
1. Change careers. 2. Downshift by 50%. 3. Put yourself in therapy. 4. Get on a path to awareness. 5. Divorce your spouse. 6. Get married. 7. Have children. 8. Tell the real truth (become Self-ish). 9. Get on a path to Irresistible Attraction. 10. Get in touch with your vision. Copyright 1997 Steve […]
S:0084 Top 10 List: Ways to Turn Your Clients and Customers Into Raving Fans
1. Be someone that they really enjoy as a person and as a vendor. 2. Call your customers each quarter to ask if they’re having any problems or have ideas for improvement. 3. Continually improve your product or service. 4. Keep your customer informed about future changes and upgrades about the product they bought. 5. […]
S:0081 Top 10 List: Ways to Get a Disgruntled or Past Customer Back in the Fold
1. Offer them a complete refund, free upgrade, a replacement, etc. 2. Ask them to join your Quality Assurance Team. 3. Prove to them that their input about their problem has changed how you do business, measurably. 4. Give them your direct line to handle future problems/complaints. 5. Admit the problem is a PROBLEM, versus […]