Steve's 3 Minute Coaching
What is Steve’s 3 Minute coaching?
Since 1995 I have been sharing weekly coaching messages with clients, friends and strangers on the internet with a digestible coaching point that can be read in 3 minutes or less. Below you will find a catalogue of thousands of posts categorized by a variety of sub-types. Select a category that appeals to you and see where it takes you. Subscribe here to receive weekly email with Steve’s 3 Minute coaching.
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(Great questions lead to great answers; weak questions, weak ones.) “How curious have I been —…
(Quotes are capsules of information, reinforcement, or enlightenment.) “He who asks a question is a fool…
(Principles are basic truths that, when applied, cause success to come to you easier and quicker.)…
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S:0084 Top 10 List: Ways to Turn Your Clients and Customers Into Raving Fans
1. Be someone that they really enjoy as a person and as a vendor. 2. Call your customers each quarter to ask if they’re having any problems or have ideas for improvement. 3. Continually improve your product or service. 4. Keep your customer informed about future changes and upgrades about the product they bought. 5…
S:0083 Quote: Simplify
(Quotes are capsules of information, reinforcement or enlightenment.) “You see the ball, you hit the ball. They hit the ball, you catch the ball. You catch the ball, you throw the ball. That’s it.” Kirby Puckett Zen of Baseball Coaching Point: When you live in the Present and just respond to what happens…
S:0082 Distinction: Expertise vs. Experience
(Distinctions are subtleties of language that, when gotten, cause a shift in a belief, behavior, value or attitude.) Experience is what you have as a result of spending time doing an activity. Experience comes from observation, hours logged, or practice doing something. Expertise is the skills or knowledge that you apply as a result…
S:0081 Top 10 List: Ways to Get a Disgruntled or Past Customer Back in the Fold
1. Offer them a complete refund, free upgrade, a replacement, etc. 2. Ask them to join your Quality Assurance Team. 3. Prove to them that their input about their problem has changed how you do business, measurably. 4. Give them your direct line to handle future problems/complaints. 5. Admit the problem is a PROBLEM, versus…
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