(Distinctions are subtleties of language that, when gotten, cause a shift in a belief, behavior, value or attitude.)   In business you expect certain things to happen and it’s useful to communicate those expectations to others, particularly if they are expectations you have of people who work for you. Clearly telling them what you expect…

(Great questions lead to great answers; weak questions, weak ones.)   “Where is it that I resist what is?”   Coaching Point: You don t have to like what is. But being upset or angry or overwhelmed or victim-y or… won t get you anywhere. The old saying is, “Whatever you resist, persists.” That s…

(Principles are basic truths that, when applied, cause success to come to you easier and quicker.) Its been said many times that “a picture is worth a thousand words.” It is equally true that “an action is worth a thousand words.” Many people want to talk an idea to death, or at least to sleep…

(Principles are basic truths that, when applied, cause success to come to you easier and quicker.) Most people, when asked, would say they know what quality is. Some may say they can’t really define it, but they “know it when they see it.” In other words, most people think of quality as a finite thing…