(Quotes are capsules of information, reinforcement, or enlightenment.) “Good service comes from satisfying your guests.Hospitality comes from delighting your guests by totally exceeding their expectations in a uniquely personal way.” Bill Marvin – The Restaurant Doctor Coaching Point: So maybe you don’t run a restaurant and wonder how this Quote can apply to you. It…

(Quotes are capsules of information, reinforcement, or enlightenment.) “the only difference between a rich person and a poor person is what they do in their spare time.” Robert Kiyosaki – From his book ‘Rich Dad, Poor Dad’ Coaching Point: Okay, I get it, this quote can be controversial, but hang in there a bit and…

(Quotes are capsules of information, reinforcement, or enlightenment.) “Past performance is not indicative of future performance.” Stated on every financial prospectus ever printed! “To begin living like you’ve never lived beforebegin living like you’ve never lived before.” Anonymous (from more sources than can be counted) Coaching Point: Never let the past hold you back from…

(Quotes are capsules of information, reinforcement, or enlightenment.) “Great opportunities are not seen with your eyes. They are seen with your mind.”“Most people never win because they’re more afraid of losing.”“People who avoid failure also avoid success.” Robert T. Kiyosaki Coaching Point: Are you someone who regularly imagines success? Do you always hold the inner…

(Quotes are capsules of information, reinforcement, or enlightenment.) “ believing what I think someone said.” Stephen Dunn Coaching Point: Oh boy, this struck a chord. It’s about communication, about assumption. Wide open for error. Let’s break it down. First, someone said something. That’s the only part probably accurate – words were said. However those words…

(Quotes are capsules of information, reinforcement, or enlightenment.) “If you can’t make it simple,you don’t understand it well enough.” Albert Einstein Coaching Point: Words even singular, solitary, standalone words have the power to clarify or obscure, magnify or minimize, support or destroy, love or lose. In that sentence look at and feel the effect of…

(Quotes are capsules of information, reinforcement, or enlightenment.) “. . . .We’re workin’ our jobsCollect our payBelieve we’re gliding down the highwayWhen in fact we’re slip slidin’ away Slip slidin’ awaySlip slidin’ awayYou know the nearer your destinationThe more you’re slip slidin’ away” Paul Simon – writer and singer Coaching Point: Some, maybe most believe…

(Quotes are capsules of information, reinforcement, or enlightenment.) “Boy if you get up every morning for two weeks in a row and don’t want to go do what you’re about to go do well, you need to change something.” Jack Straus – My father (‘Pop’) Coaching Point: At the tender age I first…

(Quotes are capsules of information, reinforcement, or enlightenment.) “The limits of my language means the limits of my world.” Ludwig Wittgenstein – Austrian-British philosopher Coaching Point: Life is to be lived not simply described. The person who has a greater way to express life lives it more fully. It’s true we go through life seeing…

(Quotes are capsules of information, reinforcement, or enlightenment.) “It’s easy to live in silence, she thought;what I could not do is live with these voices.” Ursula K. Le Guin Coaching Point: The character in the story was an old woman living alone in a remote cabin in a war-decimated land. As her story unfolded we…